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Frequently Asked Questions (FAQs)

CUSTOMIZABLE COLLECTIONS

What is a customized product?

These are those products whose characteristics (dimensions, material, finishes, color, etc.) have been chosen by you and, therefore, are made on demand and exclusively for you.

Customized products can be purchased only for large order volumes, because all processes are industrialized. You can choose the measures, the color and even if you want it lacquered. For this option you should consult us for quantities, costs and shipping times, since it would be made expressly for you.

Contact us to request a quote on a customized bulk order.

Personalized products are made to order. Therefore, returns due to withdrawal will not be accepted. All other product warranties will not be affected.

As these pieces are made exclusively for you, they have a longer delivery time than usual and have specific conditions for returns.

A customized product has all the legal guarantees except the return for cancellation, since the product was made expressly for you.

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