If you have not received your order, you are missing any of the products purchased or you have received a damaged product or without any of its parts, you must inform us as soon as possible in any of these ways:

• Calling (+34) 657 44 31 67 or writing a Whatsapp to the same phone number.
• By writing an email to info@topsmartfurniture.com explaining the situation.
• By filling out the “contact” form explaining what happened.

To report an incident with your order or with the products purchased, you must inform us as soon as possible in one of the ways detailed above.

Once you contact us, the after-sales team will get in touch with you.

In case of compliance with the necessary requirements, the product will be picked up free of charge and, upon receipt and verification, Top Smart Furniture will repair, replace or reimburse you the full or partial amount as appropriate.

Please note that in order for us to pick up your product, it must be disassembled and with all its accessories.

It is important to note that, if you are a consumer, our products are protected by legal warranty:

What is the legal warranty?

Also known as the “warranty of conformity”, this warranty protects you when the digital goods or services purchased do not conform to the sales contract.

This occurs when the digital goods or services purchased (a) do not match the description, type of good, quantity and quality of the offer (for example, if you receive a product that is damaged or missing parts); (b) lack functionality, compatibility, interoperability, durability, safety and other features advertised or included in the contract, or those typical of goods of the same type that can be reasonably expected; (c) do not function properly or are not fit for the purposes normally expected in products of the same type; (d) are not delivered with such accessories (including packaging) and instructions as the customer may reasonably expect for installation, integration or customer support; (e) are not provided with upgrades (in the case of goods) or are not upgraded as agreed (in the case of digital services).

If the contract provides for the continuous supply of digital goods or services for a period, the legal warranty shall extend for the duration of that period.

Am I entitled to the legal guarantee?

The legal warranty is a right granted exclusively to consumers, i.e. those who purchase products for non-professional use.

What rights do I have under the legal warranty?

If the purchased digital goods or services are defective under the legal warranty, you are entitled to request repair or replacement of the defective product free of charge. Alternatively, you are entitled to a price reduction or termination of the contract in the following cases: (a) if repair or replacement is not possible or is unreasonably expensive; (b) if a lack of conformity arises after an initial attempt to make the digital goods or services conform; or (c) if the lack of conformity is sufficiently serious to justify a price reduction or termination of the contract.

The use of the product will be considered in determining the price reduction or refund to which, if any, you are entitled. However, a minor defect that makes repair or replacement impossible or excessively costly does not entitle the customer to terminate the contract.

Any corrective action to bring the digital goods or services into conformity shall be free of charge, including shipping, labor and materials.

How long does the legal warranty last and what should I do to enforce it?

The legal warranty covers conformity defects arising within three years after delivery of the product or provision of digital services if the product was purchased on or after January 1, 2022. However, orders prior to that date are covered by a two-year warranty. Customers are advised to always retain their purchase receipt.