At Top Smart Furniture we want you to be satisfied with your order. Therefore, we provide you with several methods to return an item that may not meet your needs or expectations. Possible cases of return or withdrawal:

A. The product is wrong, has a defect or has been damaged in transit:

We pay great attention to ensure that all our items and shipments are in perfect condition. If, even so, you receive a wrong or defective item, please contact us immediately at info@topsmartfurniture.com or call us at 954 358 960. Before opening the product, check that the packaging matches the one requested: color, size, finish, etc. In case of any anomaly, also make an immediate claim, before opening the seal or the packaging.

When the product has been damaged during transport, it is essential that you inform us the same day you receive the goods and note the incident on the delivery note of the carrier.

The products must be returned in a way that they are protected, including them inside a box or protective bag. Top Smart Furniture makes available to the buyer a transport company for the withdrawal of the goods, completely free of charge. If you wish to return the goods with a transport company other than the one proposed by Top Smart Furniture, and the selected transport company offers higher rates, you will have to assume the difference in the cost of transport.

B. Dismissal:

We do not want you to keep anything you do not like, so you can return an item if it does not meet your expectations. Therefore, in accordance with the provisions of the Consumer Protection Act, and provided that you are a private buyer, you have the right of withdrawal, under which you can return the product, provided that it is not a digital product that has begun downloading.

The exercise of this right of withdrawal must be made within a maximum period of FOURTEEN (14) calendar days from receipt. You must notify us, through the mail info@topsmartfurniture.com, your decision to withdraw from the purchase made (you can use the following model withdrawal form, if you wish).

In order to exercise this right, the product must be in perfect condition and retain the original packaging and all parts. In the event that the products do not arrive in perfect condition Top Sillas y Mesas reserves the right to pay a lower amount on the return, circumstance that will be notified to you.

The refund of the purchase amount will be made once the condition of the goods has been checked, through the same means of payment used in the purchase and, in any case, within a maximum of 14 calendar days from the date of receipt of the request for withdrawal, provided that it is Top Sillas y Mesas who manages the collection of the article. If you return the item through a carrier of your choice, the period of 14 days will begin to run from the time Top Sillas y Mesas has actual knowledge of the shipment of the goods or, failing that, from the receipt of the same.

The return costs arising from the exercise of the right of withdrawal shall be borne by the buyer.

No returns will be accepted for personalized items, or sealed items that are not suitable for return for reasons of health protection or hygiene and that have been unsealed after delivery.

C. If you have not yet received your order:

If you have not yet received your order and you wish to cancel or modify it, you only have to inform us of the changes you wish to make, without any cost in case your order has not yet been processed.

Return Contact:

*Phone: 954 358 960
*Notification through this web site in the “Contact” section
*Email: info@topsmartfurniture.com

All product returns, together with their original protected packaging, should be sent to the following address: C/ Balance, 24 (Parque Industrial P.I.S.A.), 41927, Mairena del Aljarafe, Sevilla.

Warranties

Except for those which, by their nature, are excluded from the consumer goods warranty regulations, all our products are warranted nationwide against manufacturing defects for three years from the date of purchase (or date of delivery, if later), or one year if the item is not new.

We shall be liable for any lack of conformity, which the purchaser shall inform us of within two months of becoming aware of it.

If the defect or lack of conformity arises within the first 6 months from the delivery of the item, whether it is a new or second-hand product, it is presumed that the defect or lack of conformity already existed when the product was invoiced (or delivered, if at a later time), i.e. that there is a defect of origin or factory defect of the product, unless we can prove that the defect or lack of conformity is not of origin but is due, for example, to a misuse or maintenance given by the buyer.

On the other hand, if the defect or lack of conformity arises after the first 6 months and up to 2 years, the presumption that the defect comes from the factory does not exist.

In case of defective product, we may proceed, as appropriate, to repair, replacement, price reduction or termination of the contract, which will be completely free of charge for the buyer (including transportation costs, if any).

Defects and deterioration caused by external events, accidents, wear and tear, use not in accordance with our instructions or those of the manufacturer (incorrect use) or normal wear and tear are therefore excluded from the warranty. Also, products modified or repaired by the customer or any other person not authorized by Top Sillas y Mesas, as well as products that are the subject of a specific contract. In such cases, the consumer shall be responsible for their repair.

By regulation, and in the absence of proof to the contrary, the products shall be deemed to be in conformity with the contract provided that they meet all the requirements expressed below:

1. Conform to the description given and possess the qualities of the product that we have presented to the consumer and user in the form of a sample or model.
2. Are suitable for the uses to which similar products are ordinarily destined.
3. They present the usual quality and performance of a product of the same type that the consumer and user can reasonably expect, taking into account the nature of the product.

Conflict resolution

As required by the new European regulations, we inform users of the existence of a European dispute resolution platform for online contracting. Thus, for the resolution of consumer disputes (pursuant to Art. 14.1 of Regulation (EU) 524/2013), the European Commission provides an online dispute resolution platform which is available at the following link: https://webgate.ec.europa.eu/odr/main/?event=main.home.show&lng=ES

Need help?

Contact us at info@topsmartfurniture.com for questions regarding this policy.