{"id":47172,"date":"2025-01-27T09:10:18","date_gmt":"2025-01-27T09:10:18","guid":{"rendered":"https:\/\/topsmartfurniture.com\/frequently-asked-questions-faqs-4\/"},"modified":"2025-02-17T12:24:13","modified_gmt":"2025-02-17T12:24:13","slug":"order-tracking-and-management","status":"publish","type":"page","link":"https:\/\/topsmartfurniture.com\/en\/faqs\/order-tracking-and-management\/","title":{"rendered":"Frequently Asked Questions (FAQs)"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"47172\" class=\"elementor elementor-47172 elementor-47166\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cb0f67b e-flex e-con-boxed e-con e-parent\" data-id=\"cb0f67b\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5e22c92 elementor-widget elementor-widget-heading\" data-id=\"5e22c92\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">ORDER TRACKING AND MANAGEMENT<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3846a21 e-flex e-con-boxed e-con e-parent\" data-id=\"3846a21\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-84349b3 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"84349b3\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f3068f5 e-flex e-con-boxed e-con e-parent\" data-id=\"f3068f5\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-77cb1d4 e-con-full e-flex e-con e-child\" data-id=\"77cb1d4\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6d0c71f elementor-widget elementor-widget-n-accordion\" data-id=\"6d0c71f\" data-element_type=\"widget\" data-settings=\"{&quot;default_state&quot;:&quot;expanded&quot;,&quot;max_items_expended&quot;:&quot;one&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:400,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1140\" class=\"e-n-accordion-item\" open>\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"true\" aria-controls=\"e-n-accordion-item-1140\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> How can I cancel my order? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1140\" class=\"elementor-element elementor-element-dd70289 e-flex e-con-boxed e-con e-child\" data-id=\"dd70289\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-761c1f0 elementor-widget elementor-widget-text-editor\" data-id=\"761c1f0\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"flex flex-grow flex-col max-w-full\">\n<div class=\"min-h-[20px] text-message flex w-full flex-col items-end gap-2 whitespace-pre-wrap break-words [.text-message+&amp;]:mt-5 overflow-x-auto\" dir=\"auto\" data-message-author-role=\"assistant\" data-message-id=\"e5a1c7de-5072-4528-931d-1b4dc29d7635\">\n<div class=\"flex w-full flex-col gap-1 empty:hidden first:pt-[3px]\">\n<div class=\"markdown prose w-full break-words dark:prose-invert light\">\n<p class=\"wysiwyg-text-align-justify\">You can cancel your entire order as long as it has not been shipped or, in the case of customized products, its manufacture has not started. To do so, you must inform us as soon as possible in one of these ways: <\/p>\n<ul>\n<li class=\"wysiwyg-text-align-justify\">Calling (+34) 657 44 31 67 or writing a Whatsapp to the same phone number.<\/li>\n<li>By writing an email to info@topsmartfurniture.com explaining the situation.<\/li>\n<li>By filling out the <a href=\"https:\/\/topsmartfurniture.com\/en\/contact\/\">&#8220;contact us&#8221; form<\/a> explaining that you want to cancel.<\/li>\n<\/ul>\n<\/div>\n<div class=\"markdown prose w-full break-words dark:prose-invert light\">\n<p class=\"wysiwyg-text-align-justify\">If your order has already been shipped or the customized product has started to be manufactured, you will not be able to cancel it. In this case, you will have to wait to receive it and process a return. <\/p>\n<p class=\"wysiwyg-text-align-justify\"><strong>Note:<\/strong> If your order with customized products has already started to be manufactured, it can no longer be cancelled or returned, as they are manufactured especially for you.<\/p>\n<p class=\"wysiwyg-text-align-justify\"><strong>Need additional help?<\/strong><\/p>\n<p class=\"wysiwyg-text-align-justify\">If you are unable to cancel your order, if you only wish to cancel one of the items or if you have any other additional questions, please contact us through any of the ways detailed above.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1141\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"2\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1141\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> How can I check the status and track my order? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1141\" class=\"elementor-element elementor-element-540298c e-con-full e-flex e-con e-child\" data-id=\"540298c\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e7ab992 elementor-widget elementor-widget-text-editor\" data-id=\"e7ab992\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<section class=\"article-info\">\n<div class=\"article-content\">\n<div class=\"article-body\">\n<p class=\"wysiwyg-text-align-justify\">You can check the status of your order:<\/p>\n<\/div>\n<\/div>\n<\/section>\n<ul>\n<li class=\"wysiwyg-text-align-justify\">Calling (+34) 657 44 31 67 or writing a Whatsapp to the same phone number.<\/li>\n<li>By writing an email to info@topsmartfurniture.com requesting this information with your order number.<\/li>\n<li>By filling in the <a href=\"https:\/\/topsmartfurniture.com\/en\/contact\/\">&#8220;contact us&#8221; form<\/a> with your order number.<\/li>\n<\/ul>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1142\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"3\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1142\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Why haven't I received all the packages of my order? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1142\" class=\"elementor-element elementor-element-f06fff0 e-con-full e-flex e-con e-child\" data-id=\"f06fff0\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-96e9b07 elementor-widget elementor-widget-text-editor\" data-id=\"96e9b07\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<section class=\"article-info\">\n<div class=\"article-content\">\n<div class=\"article-body\">\n<p class=\"wysiwyg-text-align-justify\">If any package is missing from your order, don&#8217;t worry, you will probably receive it in the next few days. Sometimes, due to logistical reasons, the transport company may make partial deliveries of the order. If 3 working days have passed since the delivery of the first part of your order and you still have not received what is missing, we recommend that you <a href=\"https:\/\/topsmartfurniture.com\/en\/contact\/\">contact us<\/a> so that we can help you to resolve the situation.  <\/p>\n<\/div>\n<\/div>\n<\/section>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1143\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"4\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1143\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> What do I do if I have not received my order confirmation email? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1143\" class=\"elementor-element elementor-element-2828373 e-con-full e-flex e-con e-child\" data-id=\"2828373\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e66184f elementor-widget elementor-widget-text-editor\" data-id=\"e66184f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<section class=\"article-info\">\n<div class=\"article-content\">\n<div class=\"article-body\">\n<p>If you have not received your order confirmation email, we recommend you to follow these steps:<\/p>\n<ol>\n<li class=\"wysiwyg-text-align-justify\">Check your spam or junk mail folder. Sometimes, automated emails can be filtered incorrectly and end up in these folders. <\/li>\n<li class=\"wysiwyg-text-align-justify\">Please wait a few minutes. Sometimes, it may take a while for the confirmation email to be delivered to your inbox. <\/li>\n<li class=\"wysiwyg-text-align-justify\">Verify that the e-mail address provided is correct.<\/li>\n<li class=\"wysiwyg-text-align-justify\">If you have followed these steps and still have not received the confirmation email, please contact our customer service team in one of the following ways:\n<ul>\n<li class=\"wysiwyg-text-align-justify\">Calling (+34) 657 44 31 67 or writing a Whatsapp to the same phone number.<\/li>\n<li>By writing an email to info@topsmartfurniture.com explaining the situation.<\/li>\n<li>By filling out the <a href=\"https:\/\/topsmartfurniture.com\/en\/contact\/\">&#8220;contact&#8221; form<\/a> with the details you can provide.<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n<\/div>\n<\/div>\n<\/section>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1144\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"5\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1144\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> When will my order arrive? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1144\" class=\"elementor-element elementor-element-604e8b2 e-flex e-con-boxed e-con e-child\" data-id=\"604e8b2\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-68b1b29 elementor-widget elementor-widget-text-editor\" data-id=\"68b1b29\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"wysiwyg-text-align-justify\">The delivery date is detailed in the product sheet and is confirmed in the last step of your purchase.  <\/p>\n<p class=\"wysiwyg-text-align-justify\">Once we have verified your payment, you will receive an email with an approximate delivery date. However, please note that due to our reliance on outside shipping companies, we are unable to provide exact dates at this time. <\/p>\n<p class=\"wysiwyg-text-align-justify\">It is important to note that deliveries are made Monday through Friday on business days. Available services may vary depending on the delivery method you have selected. <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1145\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"6\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1145\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Can I request that my order be delivered at a later date than originally indicated? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1145\" class=\"elementor-element elementor-element-a42a22b e-flex e-con-boxed e-con e-child\" data-id=\"a42a22b\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ebe8dba elementor-widget elementor-widget-text-editor\" data-id=\"ebe8dba\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<section class=\"article-info\">\n<div class=\"article-content\">\n<div class=\"article-body\">\n<p class=\"wysiwyg-text-align-justify\"><span class=\"wysiwyg-color-black\">Yes, if you wish your order to be delivered at a later date than initially indicated, we can hold your order for up to 2 months from the expected delivery date.  <br \/><\/span><\/p>\n<p class=\"wysiwyg-text-align-justify\">It is important to note that deliveries are made Monday through Friday on business days. Available services may vary depending on the delivery method you have selected. <\/p>\n<\/div>\n<\/div>\n<\/section>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1146\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"7\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1146\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> What should I do when I receive my order? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1146\" class=\"elementor-element elementor-element-e6207a1 e-flex e-con-boxed e-con e-child\" data-id=\"e6207a1\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-195ba75 elementor-widget elementor-widget-text-editor\" data-id=\"195ba75\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"wysiwyg-text-align-justify\"><span class=\"wysiwyg-color-black\">To ensure a satisfactory delivery, we recommend that you verify the following:<\/span><\/p>\n<ul class=\"wysiwyg-text-align-justify\">\n<li><span class=\"wysiwyg-color-black\"><strong>Product conformity and condition<\/strong>: If possible, examine the products to make sure they are in good condition and correct.<\/span><\/li>\n<li><span class=\"wysiwyg-color-black\"><strong>Packing integrity<\/strong>: Verify that the packing is in good condition and without signs of damage.<\/span><\/li>\n<li><span class=\"wysiwyg-color-black\"><strong>Number of packages delivered<\/strong>: Confirm that the number of packages delivered matches the number indicated on the packing slip.<\/span><\/li>\n<\/ul>\n<p class=\"wysiwyg-text-align-justify\"><span class=\"wysiwyg-color-black\">At the time of delivery, make sure that the service has been performed correctly and that there is no damage to the product or your home. If you detect any problems, it is essential to indicate them on the delivery note. Otherwise, you may not be able to hold anyone responsible for the damage.    <\/span><span class=\"wysiwyg-color-black\">If you find any inconsistencies, write on the packing slip &#8220;I accept with reservation&#8221; and specify the reason.<\/span><\/p>\n<p class=\"wysiwyg-text-align-justify\"><span class=\"wysiwyg-color-black\">In the case of a claim for damages or defects, it will be necessary to provide photographic evidence, both of the product and of the packaging label.<\/span><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1147\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"8\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1147\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Can I request a partial delivery of my order for products that are in stock? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1147\" class=\"elementor-element elementor-element-260fd17 e-flex e-con-boxed e-con e-child\" data-id=\"260fd17\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9d9d3f8 elementor-widget elementor-widget-text-editor\" data-id=\"9d9d3f8\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<section class=\"article-info\">\n<div class=\"article-content\">\n<div class=\"article-body\">\n<p class=\"wysiwyg-text-align-justify\">Yes, you can request it by contacting us at (+34) 657 44 31 67 via call or WhatsApp.<\/p>\n<\/div>\n<\/div>\n<\/section>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1148\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"9\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1148\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> What countries do you ship to? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1148\" class=\"elementor-element elementor-element-b9b2232 e-flex e-con-boxed e-con e-child\" data-id=\"b9b2232\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e6a94c2 elementor-widget elementor-widget-text-editor\" data-id=\"e6a94c2\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>We are still waiting to confirm delivery to different countries, but we will definitely send it to Portugal and Spain, until we finish the logistics for the other countries.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1149\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"10\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1149\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> Are the products delivered assembled? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1149\" class=\"elementor-element elementor-element-a7c100e e-flex e-con-boxed e-con e-child\" data-id=\"a7c100e\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-abe66c4 elementor-widget elementor-widget-text-editor\" data-id=\"abe66c4\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>The product is delivered to your home (or picked up at the store if you prefer) unassembled. You do the assembly yourself, but don&#8217;t worry because it&#8217;s super simple. Most of our products come already assembled, so you don&#8217;t have to do anything else apart from installing it in the furniture and then plugging it into the power supply.    <\/p>\n<p>To learn more about the assembly of each product, <a href=\"https:\/\/topsmartfurniture.com\/en\/?page_id=47124\">click here<\/a>.  <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>ORDER TRACKING AND MANAGEMENT How can I cancel my order? You can cancel your entire order as long as it has not been shipped or, in the case of customized products, its manufacture has not started. To do so, you must inform us as soon as possible in one of these ways: Calling (+34) 657 [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":47095,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-47172","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Frequently Asked Questions (FAQs) - topsmartfurniture.com<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/topsmartfurniture.com\/en\/faqs\/order-tracking-and-management\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Frequently Asked Questions (FAQs) - topsmartfurniture.com\" \/>\n<meta property=\"og:description\" content=\"ORDER TRACKING AND MANAGEMENT How can I cancel my order? You can cancel your entire order as long as it has not been shipped or, in the case of customized products, its manufacture has not started. To do so, you must inform us as soon as possible in one of these ways: Calling (+34) 657 [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/topsmartfurniture.com\/en\/faqs\/order-tracking-and-management\/\" \/>\n<meta property=\"og:site_name\" content=\"topsmartfurniture.com\" \/>\n<meta property=\"article:modified_time\" content=\"2025-02-17T12:24:13+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"9 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/topsmartfurniture.com\/en\/faqs\/order-tracking-and-management\/\",\"url\":\"https:\/\/topsmartfurniture.com\/en\/faqs\/order-tracking-and-management\/\",\"name\":\"Frequently Asked Questions (FAQs) - topsmartfurniture.com\",\"isPartOf\":{\"@id\":\"https:\/\/topsmartfurniture.com\/en\/#website\"},\"datePublished\":\"2025-01-27T09:10:18+00:00\",\"dateModified\":\"2025-02-17T12:24:13+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/topsmartfurniture.com\/en\/faqs\/order-tracking-and-management\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/topsmartfurniture.com\/en\/faqs\/order-tracking-and-management\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/topsmartfurniture.com\/en\/faqs\/order-tracking-and-management\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Inicio\",\"item\":\"https:\/\/topsmartfurniture.com\/en\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Frequently Asked Questions (FAQs)\",\"item\":\"https:\/\/topsmartfurniture.com\/en\/faqs\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Frequently Asked Questions (FAQs)\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/topsmartfurniture.com\/en\/#website\",\"url\":\"https:\/\/topsmartfurniture.com\/en\/\",\"name\":\"topsmartfurniture.com\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\/\/topsmartfurniture.com\/en\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/topsmartfurniture.com\/en\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/topsmartfurniture.com\/en\/#organization\",\"name\":\"Top Smart Furniture\",\"url\":\"https:\/\/topsmartfurniture.com\/en\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/topsmartfurniture.com\/en\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/topsmartfurniture.com\/wp-content\/uploads\/2024\/12\/Logo-Top-Smart-Furniture-2.png\",\"contentUrl\":\"https:\/\/topsmartfurniture.com\/wp-content\/uploads\/2024\/12\/Logo-Top-Smart-Furniture-2.png\",\"width\":800,\"height\":200,\"caption\":\"Top Smart Furniture\"},\"image\":{\"@id\":\"https:\/\/topsmartfurniture.com\/en\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.instagram.com\/topsmartfurniture\/\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Frequently Asked Questions (FAQs) - topsmartfurniture.com","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/topsmartfurniture.com\/en\/faqs\/order-tracking-and-management\/","og_locale":"en_US","og_type":"article","og_title":"Frequently Asked Questions (FAQs) - topsmartfurniture.com","og_description":"ORDER TRACKING AND MANAGEMENT How can I cancel my order? You can cancel your entire order as long as it has not been shipped or, in the case of customized products, its manufacture has not started. 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